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Online
Banking Terms & Conditions
Reliance Bank
Online Banking Service Agreement
As a feature of your Reliance Bank Account(s), Reliance Bank ("Bank", "we" or
"us") offers an Online Banking Service, which provides Internet access to your
Account(s). This Agreement governs your use of the Services. This agreement also
defines your rights and responsibilities under the Electronic Funds Transfer Act
and Regulation E of the Federal Reserve Bank. PLEASE READ THE AGREEMENT
CAREFULLY AND KEEP IT FOR YOUR RECORDS. BY REQUESTING AND USING THE ONLINE
BANKING SERVICE, YOU HAVE AGREED TO COMPLY WITH AND BE BOUND BY THE TERMS AND
CONDITIONS OF THIS AGREEMENT. The Bank also agrees to the terms and conditions.
Definitions
The following definitions apply in this Agreement.
Online Banking - the Internet-based service providing access to your Reliance
Bank Account(s).
User Name - The User Name is your social security number or your employer
identification number. When logging in with your User Name, use the format of
999999999 without using dashes.
Password - Users who enroll for Online Banking for the first time will receive a
randomly generated password. The initial password will expire after the first
successful login, and will prompt you to change your password.
Transfers - The process of moving funds from one account to another. Transfers
can be made between checking, savings, money market accounts, certain lines of
credits and transfers to make regular loan payments.
Cleared Date - The date the money for a transaction is deducted from your
account.
Issued Date - The date a transaction is issued. You can record the issued date
on the Transaction Register screen.
Transaction Date - The date a transaction takes place, also referred to as the
"Trans Date" on the cleared item screen. The transaction date is the issued date
on the Transaction Register.
Business Day - Monday through Friday except bank holidays.
Transmit Date - Date on which funds are deducted from your Account or the next
Business Day if the scheduled date is not a Business Day. The Transmit Date is
also the cleared date.
Recurring Payment - Payments set up to be made weekly, bi-weekly, semi-monthly,
monthly, quarterly, semi-annually or annually. Bi-weekly affects the account
every other week, whereas semi-monthly affects the account only twice a month.
The payment frequency for semi-monthly is paired 15 days apart.
Online Banking Service
The Online Banking Service may be used to:
1. Access your account balances and review transactions.
2. Transfer funds between your Reliance Bank Account(s). Transfers conducted
before 8:30 p.m. on a Business Day will be processed and completed the same
Business Day. Transfers conducted after 8:30 p.m. on a Business Day will be
processed and completed the next Business Day. Transfers conducted on a
Non-Business Day will be processed and completed the next Business Day. Because
regulations require the Bank to limit pre-authorized transfers, including Online
Banking transfers from certain types of accounts, the following limitations
apply:
(a) Statement savings account. You can make no more than six transfers per
statement period by pre-authorized or automatic transfer or by telephone or
Online Banking.
(b) Money Market savings account. You can make no more than six transfers per
statement period by pre-authorized or automatic transfer or by telephone or
Online Banking, and no more than three of the six permitted transfers may be by
check, draft or Visa Check Card.
3. Make regular loan payments by transferring funds from your related Reliance
Bank Account(s). The outstanding principal balance is available for your on-line
viewing. You can make a regular loan payment by transferring funds from your
checking, statement savings or money market account to the loan. To obtain a
loan payoff quote, please contact Loan Services at 814-949-6285.
4. Transfer funds from a personal or home equity line of credit to a related
Reliance Bank account. You can review the current available balance and
outstanding balance for the Personal and Home Equity Lines of Credit. You can
also transfer available funds from those lines of credit to your checking,
savings or money market accounts.
5. Export statements to your personal money management software, such as
Quicken or Microsoft Money.
You will continue to receive your regular account statement either monthly or
quarterly, depending on the type of account.
Use of Your User Name and Password
You agree not to allow anyone to gain access to the Services or to let anyone
know your Password used with the Service. You agree to assume responsibility for
all transactions initiated through the Service with your User Name (Tax
Identification number) and Password, up to the limits allowed by applicable law.
Transmissions to and from this Website
Except where expressly indicated otherwise, transmissions to and from this
Website or directed to Reliance Bank, including E-mails, are not sent in a
secure form and can be intercepted by third parties and may not be immediately
received by the appropriate business unit at Reliance Bank. Please do not use
E-mail to send us communications which contain confidential information, which
we require to be in writing, or which need our immediate attention. Please
contact our Online Banking Support Specialists at the address and/or telephone
numbers listed below. Any transmission to this Website, including E-mails, shall
be deemed and remain the property of Reliance Bank. Reliance Bank shall be free
to use, for any purpose, any ideas, concepts, know-how or techniques provided by
a website user to Reliance Bank through this website.
Electronic Mail
If you send Reliance Bank an electronic mail message, we will review the e-mail
no later than the next Business Day.
We strongly recommend that you do not use e-mail to communicate URGENT
information-, for example, if you need to report the theft of your password, an
unauthorized transaction from one of your Accounts or if you need to stop a
payment that is scheduled to occur. You agree that Reliance Bank may respond to
you by electronic mail with regard to any matter related to the Service,
including responding to any claim of unauthorized electronic funds transfer that
you make. Any such electronic mail sent to you by
Reliance Bank shall be considered received within three (3) calendar days of the
date sent by Reliance Bank, regardless of whether or not you sign on to the
Service within that time frame. You also agree that Reliance Bank may send
information about other products and services to you by electronic mail.
Hours of Operation
The Service is available 24 hours a day, seven days a week, except during
special maintenance periods. For purposes of transactions, Reliance Bank's
Business Days are Monday through Friday, excluding holidays.
Modifications; Notices
Reliance Bank may modify, amend or revise (collectively, "revise") this website
and/or the terms and conditions applicable to any Service at any time and from
time to time, without prior notice. The revised terms and conditions shall be
effective on the date selected by Reliance Bank or at the earliest date allowed
by applicable law. You are responsible for regularly reviewing these terms and
conditions. Your continued use of this website or the Service following any
revisions shall constitute your acceptance of the revisions and the revised
terms and conditions. At its option, Reliance Bank may notify you of any
revisions by any one or more of the following methods: by sending notice by
first-class mail or electronic mail at the address shown on our records, by
placing a statement message in the statement for any of your account(s) or by
posting a notice on our internet site. You will be deemed to have received any
notice by electronic mail three calendar days after it is sent.
Inactivity; Termination
You are responsible for complying with all the terms of this Agreement, with the
terms of the agreement governing the deposit accounts which you access using the
Services. We can terminate your electronic banking privileges under this
Agreement without notice to you if you do not pay any fee required by this
Agreement when due or if you do not comply with the agreement governing your
deposit, loan accounts or other accounts, or any account is not maintained in
good standing or if we have reason to believe that the Service has been subject
to unauthorized or improper use. We will promptly notify you if we terminate
this Agreement or your use of the services for any other reason.
If you are not paying a monthly service charge for the Services, we may convert
your Service access to an inactive status if you do not sign on to the Service
or have any transaction scheduled through the Service during any consecutive one
hundred eighty (180) day period. If your Service access is considered inactive,
you must contact us to have the Service activated before you will be able to use
the Service.
To cancel the Online Banking, you must notify us and provide your name; address,
and the effective date to stop the Service. You may notify us by one of the
following methods:
1. By sending an e-mail to customerservice@reliancebank.com
2. By calling 814-949-6255 (inside 814) or 800-570-0876(Option 8), 9:00 a.m. to
5:00 p.m. Eastern Standard Time, Monday through Friday.
3. By writing a letter and mailing it to:
Reliance Bank
Online Banking Support Specialists
1119 12 Street
Altoona PA 16602
If Your Password Has Been Lost or Stolen
If you believe your Password has been lost or stolen, contact the Online Banking
Support immediately by calling 814-949-6255 or 800-570-0876 (option 8), 9:00
a.m. to 5:00 p.m. Local Standard Time, Monday through Friday. If you believe
someone has transferred or may transfer money from your account without your
permission, immediately call the Online Banking Support. If you tell us within
two (2) Business Days after you discover that your Password has been lost or
stolen, you will be liable for no more than $50 if someone uses your Password
without your permission. If you do not tell us within two Business Days after
you learn of the loss or theft of your Password, and we can prove we could have
stopped someone from using your Password without your permission if you had told
us, you could be liable for as much as $500. Liability limits may not apply if
you provide your User Name and Password to someone who is not an authorized
signor on the affected account(s).
If Your Statement Shows Transfers That You Did Not Make
If your statement shows transfers that you did not make or authorize, contact
the Online Banking Support immediately by calling 814-949-6255 or 800-570-0876
(option 8), 9:00 a.m. to 5:00 p.m. Local Standard Time, Monday through Friday.
If you do not notify us within sixty (60) days after the statement was mailed to
you, you may not recover any money lost after the sixty (60) days which would
not have been lost if we had been notified in time.
Bank Liability For Failure To Make a Transfer
If we do not complete a transfer to or from your account on time or in the
correct amount according to our Agreement with you, we will be liable for the
amount of any losses or damages incurred by you and resulting directly from such
failure.
You agree that Reliance Bank will not be liable for failure to properly complete
a transfer in the following instances:
1. If through no fault of ours, your Account has insufficient funds to complete
a transfer. If a transaction is processed against insufficient funds, you may
have to repay the amount involved.
2. If circumstances beyond our control (such as flood, fire or power outage)
prevent the transfer.
3. Your telephone, communication link or service was not working properly and
you knew about the problem when you started the transfer.
4. If your transfer authorization terminates by operation of law.
5. If your funds are subject to legal process or other encumbrance restricting
the transfer.
6. If there is a hold on your account, or if access to your account is blocked,
in accordance with banking policy.
7. If you believe someone has accessed your accounts without your permission and
you fail to notify us immediately.
8. If we have a reasonable basis for believing that unauthorized use of your
Password or account has occurred or may be occurring or if you default under
this Agreement, the deposit account agreement or any other agreement with us, or
if we or you terminate this Agreement.
9. You have not properly followed the scheduling instructions on how to make a
transfer included in this Agreement.
10. If we have received incomplete or inaccurate information from you or a third
party involving the account or transfer.
Reliance Bank will not be liable for any losses, resulting from circumstances
over which we have no direct control, including, but not limited to, the failure
of electronic or mechanical equipment or communications lines, telephone or
other interconnect problems, operator errors, log-in sequences, severe weather,
earthquakes, floods or other such events. You acknowledge that there are
alternative methods for accessing the information and conducting the
transactions provided by the Service, such as Telephone Banking and payment by
check. In the event you should experience problems in accessing the Service, you
will attempt to access such information and conduct such transactions by such
alternative methods. There may be other exceptions stated in this Agreement and
in other agreements with you. In no event shall we be liable for damages in
excess of your actual loss due to our failure to complete a transfer, and we
will not be liable for any indirect incidental or consequential damages.
Errors and Questions
In case of errors or questions regarding an Online Banking or Bill Payment
transaction, contact our Online Banking Support Specialists at:
Telephone: 814-949-6255
800-570-0876 (Option 8)
Write to: Reliance Bank
Online Banking Support Specialists
1119 12 Street
Altoona, PA 16601
Notification should be as soon as possible. If you think your statement is wrong
or you need more information about a transfer listed on your statement, we must
hear from you at the specified telephone number or address no later than sixty
(60) calendar days after we sent you the FIRST statement on which the problem or
error appeared. We will need:
1. Your name, account number, and dollar amount of the suspected error.
2. A description of the error or the transfer in question and an explanation
concerning why you believe it is an error or need more information.
If the report is made orally, we may require that you send us your complaint or
question in writing within ten (10) Business Days. We will notify you with the
results of our investigation within ten (10) Business Days after you contact us
and will correct the error promptly. If more time is needed, however, we may
take up to forty-five (45) calendar days to investigate your complaint or
question. If this occurs, we will provisionally re-credit your Account within
ten (10) Business Days for the amount you think is in error, so that you will
have use of the funds during the time it takes us to complete our investigation.
If we ask you to put your complaint or question in writing and we do not receive
it within ten (10) Business Days, we may not provisionally re-credit your
Account until the investigation is completed and it is determined that an error
did occur.
If your notice of error concerns a transaction that occurred during the first
thirty (30) days after the first deposit to the account was made, the applicable
time periods are twenty (20) business days in place of ten (10) business days
and ninety (90) days in place of forty-five (45) days. We will tell you the
results of our investigation within three (3) Business Days after completing our
investigation. If we determine that no error occurred, we will send you a
written explanation. You may request copies of the documents that we used in the
investigation. If we provisionally re-credited funds to your Account and we
determine there was no error, the funds will be withdrawn from your Account for
the provisionally re-credited amount.
You agree that Reliance Bank may respond to you by electronic mail with regard
to any claim of unauthorized electronic fund transfer related to the Service.
Any such electronic mail sent to you by Reliance Bank shall be considered
received within three (3) calendar days of the date sent by Reliance Bank,
regardless of whether or not you sign on to the Service within that time frame.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your Account(s) or the
transactions you make:
1. When it is necessary for completing a transaction; or
2. to verify the existence and condition of your account to a third party; or
3. to comply with a governmental agency or court orders; or
4. if you give us your written permission.
A complete statement of Reliance Bank's on-line privacy policy is available at
our Web site www.reliancebank.com
Information concerning your account history with Reliance Bank will be shared
within the Reliance Bank organization. Other information, including information
you have given us as part of an application for one of our products or services,
or information we have received from a credit bureau or other third party, also
may be shared within the Reliance Bank organization.
Other Agreements
In addition to this Agreement, you and Reliance Bank agree to be bound by and
comply with the requirements of the agreements applicable to each of your Online
Accounts. Your use of the Online Banking Service is your acknowledgment that you
have received these agreements and intend to be bound by them. You should review
other disclosures received by you when you open your Account(s) at Reliance Bank
including the charges that may be imposed for electronic funds transfers or the
right to make transfers listed in the fee schedules accompanying those
disclosures and the fee schedule at the end of this Agreement. We will
automatically deduct the fees related to the Services from your designated
Account each month.
Governing Law
These Terms and Conditions shall be governed by the laws of the Commonwealth of
Pennsylvania without regard to its conflict of laws provisions, and to the
extent required, under federal Law.
Fee Schedule
Reliance Bank offers the benefits and convenience of our Online Banking service
to you for free. Other fees may apply-please refer to the Schedule of Fees
provided to you at account opening or the Rates and Fees section on the Bank's
website.
Your Computer and Software
To use the Service, you must have a personal computer, modem (or other
communications equipment) and Software installed and working on your computer to
access the Internet through an Internet Service Provider. In an effort to make
it harder for unauthorized people to obtain your information being transmitted
over the Internet, you web browser Software must provide encryption using a
128-bit key. It is your responsibility to install, maintain, and upgrade the
computer, related equipment and Software for your use of the Services as needed.
Reliance Bank is not responsible for errors or failures from any malfunction of
your computer system or other related problems that may result, directly or
indirectly, from you use of the service.
No Warranties
ALTHOUGH RELIANCE BANK ATTEMPTS TO PROVIDE ACCURATE INFORMATION, NAMES, IMAGES,
PICTURES, LOGOS, ICONS, DOCUMENTS AND MATERIALS (COLLECTIVELY, THE "CONTENTS")
ON ITS WEBSITE, IT MAKES NO REPRESENTATION, ENDORSEMENT OR WARRANTY THAT SUCH
CONTENTS ARE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE. THE WEBSITE AND
ITS CONTENTS ARE PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS. USE OF THE WEBSITE
AND ITS CONTENTS IS AT THE USER'S SOLE RISK. THE WEBSITE AND ITS CONTENTS ARE
PROVIDED WITHOUT ANY REPRESENTATIONS, ENDORSEMENT OR WARRANTIES OF ANY KIND
WHATSOEVER, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTIES OF TITLE OR ACCURACY AND ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR FREEDOM
FROM COMPUTER VIRUS, WITH THE SOLE EXCEPTION OF WARRANTIES (IF ANY) WHICH CANNOT
BE EXPRESSLY EXCLUDED UNDER APPLICABLE LAW. AS NOTED BELOW, RELIANCE BANK ALSO
MAKES NO REPRESENTATIONS, ENDORSEMENTS OR WARRANTIES, EITHER EXPRESS OR IMPLIED,
WITH RESPECT TO ANY WEBSITE OPERATED BY A THIRD PARTY.
Limitation of Liability
IN NO EVENT WILL RELIANCE BANK NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR
THIRD PARTY CONTENT PROVIDERS BE LIABLE FOR ANY LOSS, PROPERTY DAMAGE OR BODILY
INJURY, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL OR BUSINESS
INTERRUPTION, WHETHER UNDER CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY,
ARISING IN CONNECTION WITH ANY PARTY'S USE OF THE WEBSITE OR IN CONNECTION WITH
ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT,
DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE SYSTEM FAILURE, LOSS OF
DATA OR LOSS OF USE RELATED TO ITS WEB SITE OR ANY WEBSITE OPERATED BY ANY THIRD
PARTY OR ANY CONTENTS OF ITS WEBSITE OR ANY OTHER WEBSITE, EVEN IF RELIANCE BANK
IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
Links to Other Websites
Reliance Bank may establish links between its website and one or more websites
operated by third parties. Reliance Bank has no control over the content or
products/services of such websites. The existence of such third party linked
websites shall not constitute an endorsement, representation or warranty by
Reliance Bank of the contents, products/services or operators of such websites.
Reliance Bank disclaims any responsibility for the privacy policies or security
measures of such third party internet sites linked to our website.
Copyrights and Other Intellectual Property
Except where otherwise expressly noted or as noted below, all contents of this
website, including the graphics, icons and overall appearance of the website,
are the sole and exclusive property of Reliance Bank and/or its subsidiaries or
affiliates. The posting of the contents of this website neither constitutes a
waiver of any of Reliance Bank's proprietary rights or any other party's
proprietary rights, including but not limited to, copyrights, trademarks,
service marks, patents and other intellectual property, nor a transfer by
implication, estoppel or otherwise of any such rights or of any license to the
website user or to any third party. Contents of this website are protected by
United States and international copyright laws, both as individual works and as
a collection and by United States and international trademark laws. You agree
not to delete any copyright, trademark or similar notice from any contents you
obtain from the website.
Use of Website
Contents are included in this website solely for the personal use of website
users. You may not copy (other than a copy for personal use), modify,
distribute, transmit, display, perform, reproduce, transfer, resell or republish
any of the contents of this website without the prior written consent of
Reliance Bank, which may be withheld in its sole discretion.
Reliance Bank
Online Banking Agreement
Revised 6/2/2006
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